Privacy Policy

With Estelle Rose, your privacy is respected and protected. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our services, courses, coaching, community platforms, and this website.

By accessing this website or participating in any services provided, you agree to the practices outlined below.

1. What We Collect and Why

We may collect personal data that you voluntarily provide, such as:

  • Name and contact details

  • Information shared through forms, surveys, emails, or coaching sessions

  • Participation details in programs, courses, or community discussions

We use this information to:

  • Deliver services you’ve signed up for

  • Manage your account and communicate with you

  • Improve our offerings and user experience

  • Maintain necessary records

Our lawful bases for processing your data include: contractual necessity, legitimate interest, and where applicable, your consent.

We do not knowingly collect or store information from anyone under the age of 18.

2. How and Where Your Data Is Stored

We store data securely using encrypted digital platforms, including:

  • GoHighLevel (community, email marketing, CRM)

  • Google Workspace (forms, emails, documents)

  • Zoom (live sessions and recordings)

  • Stripe / PayPal (payment processing)

Only essential and authorised personnel or trusted service providers have access to your data, and solely for the purpose of providing our services.

We do not store or directly process credit/debit card details.

3. International Data Transfers

Some service providers may store or process data outside of the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your rights and data.

All legal matters related to our services must be handled under the jurisdiction of the courts of England and Wales, in line with our business insurance and legal obligations.

4. Your Rights

You have rights under UK GDPR, including:

  • Accessing the data we hold about you

  • Requesting corrections or deletions

  • Objecting to or restricting how your data is processed

  • Withdrawing consent (where applicable)

To exercise any of these rights, please contact us via the details provided on our website.

If you're dissatisfied with how your data is handled, you can contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/your-data-matters.

5. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to help us understand visitor behaviour and improve the user experience. You can disable cookies in your browser settings.

A separate Cookie Policy will outline further detail where required.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Deliver the services you've signed up for

  • Meet legal, contractual, or recordkeeping obligations

When no longer required, data is securely deleted or anonymised.

7. Security Measures

We take data security seriously and implement reasonable technical and organisational safeguards, including:

  • Encrypted communications (SSL)

  • Access controls

  • Use of GDPR-compliant platforms

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Your continued use of our services indicates your acceptance of any changes.